Privacy Policy

Last updated: 15 April 2026

True Exterior Cleaning respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry, or contact us directly.

Who We Are

True Exterior Cleaning is an exterior cleaning business serving Milton Keynes and surrounding areas.

Website: trueexteriorcleaning.co.uk
Email: enquiries@trueexteriorcleaning.co.uk

What Information We Collect

We may collect and process the following personal data:

• Your name
• Your email address
• Your phone number
• Your address, house number or postcode where provided
• The service you are enquiring about
• Any additional information you include in your message

We may also collect limited technical information automatically when you use the site, such as:

• Your IP address
• Your browser type and device information
• Pages visited and general usage information
• Dates and times of visits

How We Collect Your Data

We collect information when:

• You fill in the contact form on our website
• You email us directly
• You browse the website

How We Use Your Information

We use your information to:

• Respond to your enquiries
• Provide quotes and service information
• Arrange and manage appointments
• Communicate with you about the work you have requested
• Maintain and improve the website
• Keep appropriate business records

We do not sell your personal data to third parties.

Lawful Basis For Processing

We process your personal data under one or more of the following lawful bases:

• Legitimate interests to respond to enquiries and operate our business
• Contract where processing is necessary to provide a quote or carry out requested work
• Legal obligation where we must keep certain business or tax records
• Consent where you have given permission for a specific use of your data

Contact Forms

Our website uses WPForms to allow visitors to submit enquiries. Information submitted through the contact form is sent to us so we can respond to your request.

Please do not submit sensitive personal information through the contact form unless it is genuinely necessary.

Email Communications

If you contact us by email, we will use the information you provide to respond to your enquiry and manage any related work or communication.

Cookies And Technical Data

This website may use essential cookies or similar technologies required for the site to function properly. Basic technical data may also be collected by the website server for security, performance and maintenance purposes.

If additional cookies, analytics or tracking tools are introduced in future, this Privacy Policy should be updated accordingly.

Third-Party Services

Our website currently uses the following third-party services:

• WordPress to power the website
• WPForms to manage website enquiries
• Google Fonts to display website typography

Google Fonts may result in your browser connecting to Google servers when the site loads. You can read more about how Google handles data in Google’s own privacy documentation.

How Long We Keep Your Data

We keep personal data only for as long as reasonably necessary for the purpose it was collected, including responding to enquiries, providing services, maintaining records, and meeting legal, accounting or tax obligations.

Enquiry details may be retained for a reasonable period in case you contact us again or proceed with work at a later date.

How We Protect Your Data

We take reasonable steps to protect the information submitted through the website and by email. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Sharing Your Data

We only share personal data where necessary and appropriate, for example:

• With website or hosting providers who help us operate the website
• With software or service providers involved in handling enquiries
• Where required by law or to protect our legal rights

We do not share your information for unrelated marketing by third parties.

Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Object to or restrict certain processing
• Request transfer of your data where applicable
• Withdraw consent where consent is the basis for processing

If you would like to exercise any of these rights, please contact us at enquiries@trueexteriorcleaning.co.uk.

Complaints

If you have any concerns about how your personal data is handled, please contact us first and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office in the UK if you believe your data has been handled improperly.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to the website, legal requirements, or the way we operate. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

True Exterior Cleaning
enquiries@trueexteriorcleaning.co.uk